InsurePulse is a survey and insights platform for companies who want to make informed decisions by understanding the thoughts, needs and preferences of their customers and employees.
Human experience insights.
InsurePulse is a survey and insights platform for companies who want to make informed decisions by understanding the thoughts, needs and preferences of their customers and employees.
Transparency across the board.
See how your performing as a business, by division, by service, by branch and by individual. Not only does transparency improve accountability, it provides a true measure of how you’re performing across every facet of your customers’ and employees’ experience within your business.
Advocate review sharing.
Immediately following a positive survey response the respondent is encouraged to share their feedback on a public platform like Google reviews, Facebook, Yammer or Workplace. Advocate reviews are filtered and are available to publish direct to your website or internal communications channel, providing ongoing up to date testimonials for strong validation of brand and culture. A powerful way to harness positive feedback.
Meaningful real-time feedback.
Feedback from survey responses are automatically fed into the comprehensive dashboard, showing you at a glance how your tracking. No need for wasted hours of human-power spent collating and analysing survey responses that are out of date by the time they’re finally presented.
An ongoing Net Promoter Score.
The Net Promoter Score is the golden measure when it comes to ascertaining how well you’re doing with customer and employee experience. InsurPulse gives you continuous insight into your NPS, so you can see at any given moment how your customers and workforce perceive your service delivery. We go deeper than just keeping the score, InsurePulse requests, analyses, and classifies promoter and detractor testimonials and feedback.
Automated for ease of use.
InsurPluse works with your CRM or ERP system to deliver surveys automatically at the selected milestones that you like to measure for ongoing insights without the effort. Even better, the InsurPluse team implements the full setup of your surveys and are on call for ongoing professional support.
Want to see if InsurePulse is right for you?
Connect with our sales team to book a demonstration
Frequently Asked Questions
Can InsurPulse be self-managed?
Yes all aspects of the InsurPulse platform can be managed by your internal team or ActionHQ can provide professional services agency support to help you focus your energy and resources on the questions and analytics.
How flexible is InsurPulse with types of questions?
The platform is extremely versatile with question types including multi-choice, single-choice, net promoter, if this – do that, text explanation boxes.
Is InsurePulse adaptive to our brand and style guides?
Yes. During the onboarding process your brand and style guides are set up in InsurePulse maintaining all aspects of digital brand integrity.
How are surveys distributed to the recipients?
Surveys are distributed from either the InsurPulse platform or through your email services via an API plugin. The sender and reply address are stipulated by the client and verified through the email distribution application.
Can data be exported back to our CRM?
Yes. Data can be exported from the analytics application as a file download or can be passed directly through to a CRM or ERP via an API.
Does InsurPulse API to CRM or ERP?
Yes it can. However if we have not already built an API to your version of CRM or ERP there may require custom integration services to enable this connection.
Can testimonials be reviewed before they are published?
- Yes. InsurPulse has a testimonial review and edit application. This allows your team to check and validate testimonials before they are passed through to promotional channels such as your website, intranet, or internal communications channels.
- Google review and Facebook testimonials are not reviewed. However this Call To Action (CTA) service can be automatically turned on at response level by the positive factor(s) of each individual survey response.
How do I make better business decisions using InsurPulse?
InsurPulse includes powerful analytics for response visualisation and insights. This enables the ability for trending reviews and benchmarking which allows the business to pinpoint both weaknesses and opportunities.
How robust and versatile are the InsurPulse analytics and reports?
The platform is available with standard reports. If there is a requirement for more customised reports they are provided as part of an professional services agency support service.
What are some key reasons organizations choose InsurPulse?
- Reduce expensive churn
- Diagnose dissatisfaction
- Highlight company trends
- Pinpoint lacking areas within the business
- Spark innovation in response to feedback
- Test and measure the impact of marketing and organizational initiatives
- Deliver trusted testimonials for brand and culture validation
Pricing
Starter
$50/month
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Business
$100/month
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Enterprise
$125/month
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